Communications are not for "venting." You can send a great letter to a utility company or a business associate (or call them), but if you do not carefully present the facts and move them towards a desired outcome - you have wasted your time. Always know the purpose or goal of your communications.
Keep in mind that the person or folks being communicated with also need an interest in what is going on, as well. For them to help, you have to demonstrate (even if subtley) why it benefits them to concurr and act upon your desired solution. Understand?
To sum it up: Communicate with the correct person; present accurate facts; and move them towards your desired outcome by demonstrating their interest in the matter...
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